Global E-Business and Collaboration Quiz

What is the primary purpose of transaction processing systems?

• To support nonroutine decision making

• To serve operational managers and staff

• To analyze data for business intelligence

• To manage relationships with customers

What do executive support systems primarily address?

• Daily operational tasks

• Data analysis for middle management

• Routine decision making

• Nonroutine decisions requiring judgment

What is the goal of supply chain management systems?

• To manage customer relationships

• To optimize revenue

• To analyze financial performance

• To move products from source to consumption efficiently

Which system helps manage relationships with customers?

• Customer relationship management systems

• Transaction processing systems

• Enterprise resource planning systems

• Decision support systems

What does knowledge management systems focus on?

• Automating customer service

• Managing financial transactions

• Analyzing market trends

• Capturing and applying knowledge

What is the primary function of management information systems?

• To provide reports on current performance

• To conduct market research

• To support nonroutine decision making

• To manage supply chain logistics

Which of the following is a characteristic of e-business?

• Is limited to government services

• Only involves buying and selling

• Focuses solely on internal operations

• Uses digital technology to drive business processes

What is the role of intranets in organizations?

• To analyze financial data

• To facilitate external communication

• To provide private access areas for employees

• To manage customer relationships

What is the purpose of a digital dashboard in executive support systems?

• To track daily transactions

• To provide a real-time view of financial performance

• To manage customer relationships

• To analyze employee performance

What is the main focus of social business?

• Engaging employees and customers through social networking

• Conducting market research

• Using social media for marketing

• Managing financial transactions