Chapter 3: What Makes an Effective Human Services Worker?

What is one key quality of an effective human services worker?

• Empathy

• Indifference

• Impatience

• Selfishness

Which of the following is a primary role of a human services worker?

• Providing legal advice

• Offering emotional support

• Selling products

• Designing buildings

Which of the following is NOT a responsibility of a human services worker?

• A) Counseling clients

• B) Conducting therapy sessions

• C) Cooking meals

• D) Developing treatment plans.

What is an essential part of a human services worker's job?

• Building cars

• Providing support

• Writing novels

• Painting

Which skill helps in resolving disagreements effectively?

• Conflict resolution skills

• Cooking

• Driving

• Painting

What skill is important for working well with others?

• Collaboration skills

• Cooking

• Driving

• Painting

What skill is necessary for finding solutions to challenges?

• Problem-solving skills

• Cooking

• Driving

• Painting

Which of the following statements is true about communication in human services?

• A) Communication is not important in human services.

• B) Communication is at the core of every aspect of human services.

• C) Communication is only important in business settings.

• D) Communication is simple and never breaks down.

What is a characteristic of communication according to the image?

• Communication is always straightforward.

• Communication is complex and can break down.

• Communication is never misunderstood.

• Communication is only verbal.

Effective communication must occur in the context of what?

• Negative relationships

• Positive relationships

• Neutral relationships

• Hostile relationships