L2 Customer Needs External Pax

Some needs that families may have at the airport are.....

• Baby changing, security fast track, microwaves in restaurants.

• Pre boarding, Infant extension seatbelts

• They will not have any needs.

Business passengers will have the following needs...

An UNMIN would need a passenger service agent to ​ (a)   them through the airport.

• escort
• ignore
• abandon
• confuse

Passengers with a hidden disability would wear a ​ (a)   lanyard around their neck

• sunflower
• blue
• red
• green
• daisy

Elderly and wheelchair users may need an ​ (a)   to help them to board the aircraft

• ambulift
• rocket launcher
• time machine
• hoverboard

Wheelchair users would have the following needs....

• lifts at the airport, assistance from ground staff.

• Starbucks coffee shop

Deaf passengers would need

• Visible FIDS screens at the airport to see departure times, boarding gate info.

• Someone to escort them through the airport

Nervous passengers may need to attend a ​ (a)   to help them overcome their fear of flying.

• flying without fear course
• skydiving workshop
• extreme sports seminar
• aviation history class

Frequent Flyers may need access to the airline's​ (a)  

• private lounge
• public restroom
• baggage claim
• ticket counter

Large groups travelling together may need​ (a)  

• to be able to check in together at the airport
• to split up for faster boarding
• to arrive at the airport separately
• to book individual tickets for each member