L2 Customer Needs External Pax

L2 Customer Needs External Pax

Assessment

Quiz

Special Education

Vocational training

Practice Problem

Medium

Created by

Nicola Austin

Used 2+ times

FREE Resource

Student preview

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10 questions

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1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Some needs that families may have at the airport are.....

Baby changing, security fast track, microwaves in restaurants.

Pre boarding, Infant extension seatbelts

They will not have any needs.

2.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Business passengers will have the following needs...

3.

DRAG AND DROP QUESTION

1 min • 1 pt

An UNMIN would need a passenger service agent to ​ (a)   them through the airport.

escort
ignore
abandon
confuse

4.

DRAG AND DROP QUESTION

1 min • 1 pt

Passengers with a hidden disability would wear a ​ (a)   lanyard around their neck

sunflower
blue
red
green
daisy

5.

DRAG AND DROP QUESTION

1 min • 1 pt

Elderly and wheelchair users may need an ​ (a)   to help them to board the aircraft

ambulift
rocket launcher
time machine
hoverboard

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Wheelchair users would have the following needs....

lifts at the airport, assistance from ground staff.

Starbucks coffee shop

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Deaf passengers would need

Visible FIDS screens at the airport to see departure times, boarding gate info.

Someone to escort them through the airport

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