Checking in at a hostel

Hostel Front Officer: Good afternoon! Welcome to the Bangkok Hostel! ________?

Customer: Good afternoon! I would like to check in.

• Can you help me with anything else?

• What time is breakfast served?
• May I have your name and reservation details?
• How can I help you?

Customer:  I would like to check in.

Hotel Front Officer:   ..............................................?

Customer:   It’s John Smith.

• Can I help you with your luggage?
• What time is your check-out?
• May I have your name, please?

• Do you have any special requests?

Hostel Front Officer:   I am sorry but I can’t find your name on our computer. .....................................?

Customer:  Sure! Here it is!

• May I have your passport or identification, please?

• Do you have a confirmation email?
• Can you tell me the date of your stay?
• What is your booking reference?

Hostel Front Officer:   Good afternoon, sir. ..............................................?

Customer:    Yes, I have reserved the room online.

• Can I have your name, please?
• Do you have a reservation?

• What time is check-out?
• Is breakfast included with the room?

Hostel Front Officer:     Can I use the internet in my room?

Customer:   ........................., High speed Wi-Fi connection is available in every room. The password is “lux1234.”

• No, Wi-Fi is only available in the lobby.
• You can only use Wi-Fi in common areas.
• Yes, you can use the Wi-Fi in your room.
• Wi-Fi is not available in the hostel.

Customer: How much is the breakfast?

Hostel Front Officer: You don’t have to pay anything, John.

It’s .................................

Customer: That’s cool.   

• $15
• $5
• free
• $10

Hostel Front Officer: Here is your room, no. 456. If you need anything else, please feel free to contact our .............................. We are very happy to help you. Here is your key, and I hope you enjoy your stay. Customer: That’s great. Thank you very much.

• staff
• store

• cleaning crew
• management

Hostel Front Officer: Then, the ............................................. is 3,000 Baht for 3 nights, and 500 Baht for the key......................................... . Would you like to pay by ............................................ ?

Customer: Can I pay by credit card instead?

• total cost, cash, reserve

• cash, total cost, deposit

• total cost, deposit, cash

• deposit, cash, total cost