QTM 1

QTM 1

Professional Development

14 Qs

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QTM 1

QTM 1

Assessment

Quiz

Others

Professional Development

Practice Problem

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Dodong Gaviola

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14 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the two main elements of tourism?

Travel and accommodation

Movement and overnight stay

Sightseeing and dining

Shopping and entertainment

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the hospitality industry primarily focus on?

Customer satisfaction

Market research

Cost reduction

Product manufacturing

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which characteristic of tourism products refers to their inability to be stored for future sale?

Variability

Perishability

Inseparability

Intangibility

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first key component of quality management?

Quality assurance

Quality planning

Quality control

Quality improvement

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does TQM stand for?

Total Quality Marketing

Total Quality Measurement

Total Quality Method

Total Quality Management

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which principle of TQM emphasizes the importance of all employees participating in business goals?

Total Employee Involvement

Obsession with quality

Customer-focused

Process-centered

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the term 'seasonality' refer to in the tourism industry?

Intangibility of tourism products

Variability in service quality

Changes in customer preferences

Predictable changes in business activity

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