Payment Point Operations Quiz

Which one of the following is a legal requirement when operating a payment point?

• All prices must be displayed for the customer to see.

• All prices should be displayed at the entrance of the establishment.

• Only bar prices need to be displayed for the customer to see.

• Food served in the restaurant should have prices on the menu.

Organisational procedures for cash and other payments should be followed

• to allow access to customer accounts

• to comply with government legislation

• to allow departments to share information

• to prevent fraud and mistakes.

Which one of the following lists the things needed to set up a payment point?

• Check float and till roll.

• Remove till roll.

• Check that the till is ready for use.

• Tidy the till area.

Which one of the following is most likely to provide materials for the payment point?

• The finance department

• The marketing team

• The IT department

• The supply chain team

What is the primary purpose of displaying prices at a payment point?

• To attract more customers

• To ensure transparency and compliance

• To increase sales

• To reduce the workload of staff

Which of the following is a common method to prevent fraud at a payment point?

• Allowing only cash payments

• Regularly auditing the cash register

• Offering discounts for cash payments

• Using manual receipts

What should be done if a customer disputes a payment?

• Ignore the complaint

• Immediately refund the customer

• Investigate the issue and provide evidence

• Ask the customer to leave

Which of the following is a benefit of using electronic payment systems?

• Increased risk of fraud

• Faster transaction processing

• Higher transaction fees

• Limited payment options

What is the role of a till roll in a payment point?

• To display prices

• To record transactions

• To store cash

• To provide customer service

Which of the following is a key feature of a secure payment system?

• Easy access for all employees

• Encryption of sensitive data

• Manual transaction recording

• High transaction fees