Session 3 Post-test

What makes active listening different from passive listening?

• Active listening involves multitasking.

• Active listening focuses on understanding the speaker.

• Active listening means agreeing with everything said.

• Active listening requires little effort.

Why is maintaining eye contact important in listening?

• It distracts the speaker.

• It helps show you are engaged and paying attention.

• It allows you to think of your next response.

• It signals that you're ready to speak.

What role does non-verbal communication play in listening?

• It provides feedback to the speaker about your attention.

• It distracts the speaker from their message.

• It helps you prepare your next point to say.

• It’s only important in presentations, not conversations.

Which technique best demonstrates that you are listening attentively?

• Summarizing the speaker’s key points.

• Interrupting to offer advice.

• Thinking of a related story while the speaker talks.

• Nodding without understanding the content.

What can you do if you didn’t understand what the speaker said?

• Ignore it and hope the conversation moves on.

• Ask a clarifying question to ensure understanding.

• Interrupt immediately to get clarity.

• Start a new topic of conversation.

How does reflecting back the speaker’s message help with listening?

• It reduces the length of the conversation.

• It ensures both sides understand the message clearly.

• It allows you to dominate the conversation.

• It gives you more time to think of your next response.

Why should you avoid multitasking while listening?

• It helps you get more work done during conversations.

• It can prevent you from fully understanding the speaker's message.

• It encourages you to focus on multiple things at once.

• Multitasking is a sign of being a good listener.

What is the best way to handle distractions when listening?

• Tune out the speaker.

• Acknowledge the distraction but refocus on the conversation.

• Think about the distraction while the speaker talks.

• Take a break and return later.

Which action shows active listening during a meeting?

• Taking notes while maintaining eye contact.

• Checking your phone and responding when spoken to.

• Preparing your next argument while others speak.

• Staring blankly and nodding occasionally.

How does summarizing what you heard improve listening?

• It shortens the conversation.

• It demonstrates your understanding to the speaker.

• It allows you to change the subject quickly.

• It helps you avoid asking questions.