Active Listening Techniques and Principles

What is the primary goal of active listening?

• To prepare your response while the other person is talking

• To fully hear and understand the speaker's message

• To agree with everything the speaker says

• To focus on your own thoughts

Which of the following should you avoid while practicing active listening?

• Listening to the speaker's words

• Paying attention to the topic

• Getting distracted by your own thoughts

• Focusing on the speaker

What should you do instead of interrupting the speaker?

• Correct them immediately

• Let them finish and then respond

• Change the topic

• Finish their sentences

What are 'door openers' in the context of active listening?

• Questions that challenge the speaker

• Statements that close the conversation

• Phrases that show disinterest

• Phrases that show interest and encourage the speaker to continue

How can you show that you are actively listening during a conversation?

• By using body language

• All of the above

• By taking notes

• By paraphrasing what the speaker said