Receptionist Roles and Responsibilities

Kelly explains the role and duties of a receptionist, emphasizing their importance as the first and last point of contact in an office. Receptionists manage phone lines, greet visitors, and handle various administrative tasks. They are responsible for creating a positive impression and managing multiple responsibilities, including switchboards, travel arrangements, and catering. The video concludes with tips for aspiring receptionists.

What is one of the primary roles of a receptionist?

• Managing the company's finances

• Overseeing IT support

• Creating first impressions

• Developing marketing strategies

Which of the following is a key responsibility of a receptionist?

• Designing the company website

• Conducting employee training

• Managing social media accounts

• Answering phones and taking messages

What kind of attitude should a receptionist always have?

• Indifferent and neutral

• Casual and relaxed

• Friendly and positive

• Serious and strict

Which of the following is NOT typically a duty of a receptionist?

• Answering phones

• Greeting visitors

• Taking messages

• Conducting market research

What type of information do receptionists often provide?

• Company information to visitors

• Technical support

• Company policies

• Financial reports

How many phone lines might a receptionist be responsible for handling?

• 1 to 2 lines

• 3 to 5 lines

• 4 to 40 lines

• 50 to 100 lines

Which of the following tasks might a receptionist handle?

• Developing software

• Making travel arrangements

• Writing press releases

• Conducting interviews