Quiz on Travel Agents

Which type of business is likely to have fewer than 5 outlets?

• Multiples

• Independents

• Online

• Conglomerates

Give three advantages of booking with a business travel agency.

• Cost savings, Time efficiency, Expert advice

• Free meals, Luxury upgrades, Personal chauffeur

• Adventure tours, Cultural experiences, Local guides

• Flexible itineraries, Group discounts, Language classes

What is a benefit of booking everything in one place with a travel agent?

• Convenience of having all services in one location.

• You have to visit multiple locations.

• You cannot book everything in one place.

• You must book online.

Which of the following is a disadvantage of online travel services?

• Easy to book holidays

• Customers can compare costs

• Limited choice of itinerary

• Access to lots of providers

What is one advantage of online travel services?

• Limited choice of itinerary

• Easy to book holidays at any time

• No expert help available

• Risk of identity theft

Which of the following is NOT an advantage of online travel services?

• Easy booking at any time

• Expert help available

• Comparison of holiday providers

• Last-minute deal access

What is one disadvantage of using a call centre to book your holiday?

• Longer opening hours

• No face to face contact with the customer

• Larger scale operations

• More personalized service

What is one of the tasks of sales consultants in a call centre?

• Supervising team leaders

• Answering calls and dealing with enquiries

• Managing the administration team

• Reporting to the manager

Identify the different types of travel agent.

• Online travel agents, Corporate travel agents, Leisure travel agents

• Real estate agents, Insurance agents, Stock agents

• Food agents, Beverage agents, Clothing agents

• Medical agents, Legal agents, Financial agents

What is the main service offered by retail travel agencies?

• Free travel insurance

• Direct sale of tourist products

• Complimentary meals

• Free transportation