CSM Quiz #2

CSM Quiz #2

Professional Development

34 Qs

quiz-placeholder

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CSM Quiz #2

CSM Quiz #2

Assessment

Quiz

Computers

Professional Development

Practice Problem

Hard

Created by

Dustin Sizemore

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34 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

Manage requests

Execute assigned tasks

Close work orders

Manage cases

Manage assets

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Information in the Case Field ‘Contact’ is copied to which Incident Field?

Contact

User

Customer

Caller

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many active OpenFrame configurations can you have on an instance?

2

Unlimited

1

3

4.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What are common types of application record data that are imported during a CSM data migration? (Choose two.)

Knowledge Article

Accounts

Chat

Case

5.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Which are the key self-service functions of the Customer Support Portal? (Choose three.)

Community

Knowledge Base

Open An Incident

Service Catalog

6.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Which of the following are channels? (Choose two.)

Contacts

Web

Chat

Article

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

Open an incident

Viewing knowledge articles

Live chat

Consumer self-registration

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