GEP-1 UNIT 1 EXP

Which of the following expressions shows strong annoyance?

• That's a bit of a pain.

• This is frustrating me a little.

• I can't believe it!

• Ugh, that's inconvenient.

If someone says, "Take a deep breath, we'll figure it out," they are likely:

• Expressing annoyance.

• Giving advice.

• Calming someone down.

• Offering help.

Which of these phrases is used for acknowledging someone's frustration?

• Calm down, it's not the end of the world.

• I know, that's really annoying.

• What should I do about this?

• Let me know if there's anything I can do to help.

What is a polite way to ask for advice in a bad situation?

• What should I do about this?

• You should definitely complain about this.

• Never go back to that place again!

• Maybe I can assist you with this.

Which of the following is an example of giving strong advice?

• You could try contacting customer service.

• Maybe you should wait a bit and try again.

• You should definitely complain about this.

• Here's what I would do in your situation.

What expression would best fit a situation where someone is offering help?

• Calm down, it's not the end of the world.

• That would be bothersome for anyone.

• Let me know if there's anything I can do to help.

• I can see why you're frustrated.

If someone asks, "Do you think I should try again later?" they are:

• Giving advice.

• Asking for specific advice.

• Expressing annoyance.

• Offering help.

Which of these expressions would you use when mildly annoyed?

• Ugh, that's inconvenient.

• That's incredibly annoying!

• I can't believe it!

• Never go back to that place again!

Which of these is an example of calming someone down?

• You should definitely complain about this.

• Don't let them get away with that!

• What should I do about this?

• Don't worry, we can fix this.

What is an appropriate way to give more general advice?

• Never go back to that place again!

• Maybe you should wait a bit and try again.

• Don't let them get away with that!

• I can't believe it!