Understanding the 15/5 Rule

What is the distance at which you should make eye contact?

• 1 to 2 meters (3 to 6 feet)

• Over 10 meters (33 feet)

• 5 to 10 meters (16 to 33 feet)

• Less than 1 meter (3 feet)

What should you do when a guest is 15 feet away?

• Start a conversation with another person.

• Turn your back to the guest.

• Greet the guest with a wave or smile.

• Ignore the guest completely.

At what distance should you greet the guests?

• 3 feet

• 10 feet

• 6 feet

• 12 feet

What type of greeting should you use when guests are 5 feet away?

• A wave or sincerely greeting

• A bow

• A handshake

• Ignoring them

Why is it important to smile at 15 feet?

• It prevents bad weather from occurring.

• It helps you see better at night.

• It makes you look more serious.

• It helps create a positive atmosphere and fosters connection.

How does maintaining eye contact affect guest interaction?

• Maintaining eye contact enhances trust and engagement in guest interactions.

• Eye contact makes guests feel uncomfortable.

• Avoiding eye contact shows confidence.

• Maintaining eye contact is irrelevant to guest satisfaction.

What is the significance of the 15/5 rule in hospitality?

• The 15/5 rule enhances guest experience through effective engagement.

• The 15/5 rule is a guideline for food portion sizes.

• The 15/5 rule is a pricing strategy for hotel rooms.

• The 15/5 rule refers to the number of staff needed per guest.

Can the 15/5 rule be applied in non-hospitality settings?

• No, the 15/5 rule is only for hospitality settings.

• The 15/5 rule cannot be adapted outside of restaurants.

• Yes, the 15/5 rule can be applied in non-hospitality settings.

• Only hospitality staff can use the 15/5 rule.

How can the 15/5 rule enhance customer experience?

• It encourages employees to ignore customer complaints.

• The 15/5 rule enhances customer experience by prioritizing customer feedback and ensuring attentive service.

• It limits interaction time with customers.

• It focuses solely on sales metrics.