Review Quiz For Grade 9 ICT Programming

It refers to the information that the communicator wants to communicate.

• Medium

• Feedback

• Message

• Receiver

Which team member role focuses on keeping the team on schedule?

What should team leaders do to help team members meet performance expectations

• Hand out detailed guides and discuss expectations in person

• Offer minimal information and expect the team to figure it out

• Set overly high expectations for motivation

• Only focus on deadlines and punctuality

The best negotiators use active listening not only to resolve conflict but also to gain more

insight into how to produce satisfaction and maximize value.

• TRUE

• FALSE

In a negotiation, you must be aware of what motivates you to adopt certain actions during

the negotiation, and you must be observant of the opposing negotiator’s body language.

• TRUE

• FALSE

Why is it important to explain the reasons behind expectations to employees?

• It's not important; employees should follow rules without question

• It helps employees see the bigger picture and feel their role matters

• It makes the expectations seem more intimidating

• It's only important for senior management

What is the recommended approach when employees are performing well?

• Increase their workload immediately

• Ignore their performance

• Let them know they are doing well

• Reduce monitoring and supervision

Which communication method is best for addressing sensitive workplace issues?

• Company-wide email

• Social media post       

• Public announcement

• Face-to-face conversation

Which of the following is NOT the correct way of giving instructions?

• Explaining the task properly.

• Using complicated language

• Putting things in logical manner

• Checking if the person understands the instructions

What is the first step in the five-step process to resolve workplace issues?

• Check the law

• Talk to the employee

• Identify the issue

• Resolve the matter