What is the first part of a formal email?

• The subject line

• The greeting

• The closing

• The body

In a formal email, it is acceptable to use colloquial language and slang.

• True

• False

Which of the following is not a listening skill?

• Active listening

• Paraphrasing

• Interrupting

• Reflective listening

What is the purpose of summarizing in communication?

• To repeat what the speaker said

• To clarify and confirm understanding

• To interrupt the speaker

• To express your own feelings

Which of the following is an example of non-verbal communication?

• Email

• Text message

• Facial expressions

• Phone call

What is the main goal of active listening?

• To respond quickly

• To understand the speaker's message

• To prepare your own response

• To agree with the speaker

Which of the following is a barrier to effective communication?

• Active listening

• Feedback

• Noise

• Eye contact

What is the purpose of feedback in communication?

• To criticize the speaker

• To provide a response or reaction

• To ignore the message

• To change the topic

Empathy is important in communication because it helps in building an emotional connection.

• True

• False

Give an example of when effective communication is important.

• During a disagreement with a friend, one could use active listening to understand their perspective.

• When ordering food at a restaurant.

• While watching a movie alone.

• When reading a book silently.