FIRST PERIODICAL TEST IN ICT-CCS 10

Value Proposition means to create new ideas, new method or new devices.

Unique Selling Proposition is a marketing strategy to make your business, products and services stand out from the competitors.

Innovation is referred to a company's promise to customers that they will give an efficient service one's they chose to buy their products.

Innovation on products is when you apply new and improved methods.

Customers are main priorities of applying USP on one's company.

The double A's in customer service are acknowledge and abandon.

We can be used as personal recognition.

A teamwork between the agent and the caller is a must in resolving issues.

Negative scriptwriting is designing and formulating a script so as not to upset the customer.

Agents should make sure that customer is not left isolated in the problem-solving process.