CERO RIESGO
Authored by Lucia Paola Fuentes Pérez
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7th Grade
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13 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Qué es cero riesgo?
Programa que protege al tarjetahabiente de transacciones no reconocidas, brinda cobertura a todas las tarjetas Visa y Mastercard, Crédito/Débito de manera gratuita y con opción a garantía extendida.
Programa que protege al tarjetahabiente de transacciones reconocidas, brinda cobertura a todas las tarjetas Visa y Mastercard, Crédito/Débito de manera gratuita
Programa que protege al tarjetahabiente de transacciones no reconocidas, brinda cobertura a todas las tarjetas Visa y Mastercard, Crédito
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cliente posee un fraude en transacciones locales e internacionales, ¿Es posible ingresarle el caso de cero riesgos para solicitar la devolución si cliente no reconoce los consumos?
Verdadero
Falso
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Es posible activar cero riesgo por medio de Contact Center?
Verdadero
Falso
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Selecciona las gestiones para reclamo cero riesgos CONSUMOS Tarjeta de Crédito VISA:
RECLAMO CERO RIESGO CONSUMO TC VISA Q- CC
RECLAMO CERO RIESGO CONSUMO TC VISA $- CC
RECLAMO CERO RIESGO TC VISA Q- CC
RECLAMO CERO RIESGO TC VISA $- CC
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Cuál es el código con el que debo bloquear una TC en 390?
Fraude 11
Fraude 05
Extravío 05
Bloqueada 02
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
¿Cuál es el costo de reposición de las gestiones BLOQUEO Y REPOSICION TC CERO RIESGO - CC / REPOSICION BICHEQUE ELECTRON CERO RIESGO – CC?
3 DÍAS HÁBILES PERIMETRO DE LA CAPITAL
5 DIAS HABILES DEPARTAMENTAL
5 DÍAS HÁBILES PERIMETRO DE LA CAPITAL
8 DIAS HABILES DEPARTAMENTAL
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Cuánto tiempo tiene cliente para adjuntar la carta luego de ser creada su solicitud de consumos no reconocidos?
5 días hábiles
3 días hábiles
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