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Customer Service Quiz

Authored by Sarah Sadler

Specialty

9th Grade

Used 2+ times

Customer Service Quiz
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20 questions

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1.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Fill in the blanks using the word bank provided below. Customer service is also referred to as __________ service and is a vital aspect of building and maintaining a successful food service business.

ratings

increased

building

employee

guest

2.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Select all of the following forms of verbal communication.

Phone conversations

Speaking face-to-face

Text messages

Video calls

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Listening goes beyond just hearing to include focusing, understanding and remembering.

True

False

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is NOT an expectation when interacting with equal coworkers?

Taking initiative

Treating authorities with respect

Practicing teamwork

Treating others with consideration

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Eliora is a counter employee at a local fast-casual restaurant. She greets the next guest and asks how she can help him, but instead of ordering, the man begins complaining about the experience he had the day before. He says the service was slow and his order was wrong. Eliora politely listens to his complaint, nodding and using words such as “I see” to help him feel heard. In this situation, Eliora is practicing passive / active listening.

Passive

Active

6.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Select all of the following choices which are ways to take ownership of a customer’s request.

Asking someone else to handle the situation

Communicating any delays to the guest personally

Meeting guest needs personally

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Hearing is the ability to perceive sound.

True

False

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