Active Listening

1. Which of these is NOT needed for good active listening, according to the video?

• A. Deciding to focus on listening

• B. Practicing and getting better at listening over time

• C. Keeping constant eye contact with the speaker

• D. Removing distractions and paying attention to the conversation

What do you think is difference between listening and hearing?

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2. The video says active listening involves "verbal communication" in two main ways. Which of these is NOT one of those ways?

• A. Asking questions to learn more

• B. Giving small verbal signals to show you're engaged

• C. Interrupting the speaker often to share your own thoughts

• D. Restating what you've heard to show your understanding

3. What is the BEST way to show the speaker you're responding to their words, according to the video?

• A. Keeping a neutral face and body language

• B. Quickly changing the subject to talk about your own experiences

• C. Giving a response that references what the speaker said

• D. Waiting for them to finish before ending the conversation

4. The video says good active listeners should keep the focus on the speaker and let them talk. The main reason for this is:

• A. It's more efficient and saves time

• B. It allows the speaker to feel heard and share their perspective

• C. It's the polite thing to do to prevent a one-sided conversation

• D. It stops the listener from steering the conversation their own way

Which of these strategies that you need most to practice?

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5. Based on the video, which is the BEST description of the difference between passive listening and active listening?

• A. Passive listening keeps eye contact, while active listening allows some glances away

• B. Passive listening just nods or says "uh-huh", while active listening requires more verbal responses

• C. Passive listening is being distracted, while active listening means fully committing mentally

• D. Passive listening responds right away, while active listening reflects before responding