Workplace Communication Quiz

Which of the following is a method used for communicating in the workplace?

• Use of the pen/pencil and notepad

• Use of a projector

• Use of a typewriter

• Use of a fax machine

What is one way to send instant messages within an organization?

• Using a bulletin board

• Using a postal service

• Using WhatsApp

• Using a landline phone

What is a benefit of using video calls?

• They are only for personal use

• They allow users to see each other from different locations

• They require a physical meeting

• They are less effective than emails

Which of the following is a simplistic way of communication?

• Making video calls

• Sending emails

• Using a computer for networking

• Writing sticky notes and messages

What should you do to avoid misunderstandings when listening?

• Seek clarification where needed

• Assume what the sender will say

• Respond immediately without thinking

• Ignore the speaker's body language

What is an important skill to master for effective communication?

• Listening effectively

• Using complex jargon

• Writing quickly

• Speaking loudly

What should you do before sending written responses?

• Send them immediately

• Ignore the recipient's previous messages

• Use as much jargon as possible

• Read them over for clarity

Which equipment can be used to type on?

• A whiteboard

• A computer

• A sticky note

• A pen

What is a key aspect of effective listening?

• Thinking about your response while the other speaks

• Interrupting the speaker

• Avoiding eye contact

• Showing interest in the message

What should you observe to ensure effective communication?

• The number of people present

• The time of day

• The speaker's tone only

• The listener's body language