Communication and Conflict Resolution

__________ is the process of sharing information, ideas, thoughts and emotions between a sender and a receiver.

• Conflict resolution

• Journaling

• Communication

• Language

Which of the following best describes phone conversations?

• Nonverbal communication

• Verbal communication

• Written communication

• Assertive communication

Juan was looking forward to watching the game on Monday night when his father asked him to clean out the garage. Juan responded to his father by saying, “I feel disappointed because I was looking forward to watching the game. May I clean the garage after school tomorrow instead?” Which of the following styles of communication is Juan practicing?

• Assertive

• Aggressive

• Passive

• Miscommunication

Select the form of listening which is best known to promote feelings of connection, caring and compassion.

• Appreciative

• Deep

• Deliberative

• Evaluative

Tone and meaning are often lost when communicating through text messages.

• True

• False

Nayla had a long day at school and then attended tennis practice. She got home and decided to rest and spend some time listening to her favorite music playlist before starting her homework. Nayla is engaging in which of the following forms of listening?

• Appreciative

• Passive

• Evaluative

• Deep

Select all of the following which are ways to ensure an application letter makes a good impression.

• Check grammar

• Check punctuation

• Check spelling

• Proofread

• Write in a casual form

Jaydon is upset since his teacher released the class late for lunch. He got to the cafeteria, but the line was so long, he barely had time to eat and get to his next class before the bell rang. The hall monitor tried to stop Jaydon from running to his class, so Jaydon let out his frustration by yelling at the monitor and pushing his way into the classroom door before the bell. A few minutes later, Jaydon got a note to report to the principal’s office. Which of the following styles of communication did Jaydon use with the hall monitor?

• Passive

• Aggressive

• Assertive

• Appreciative

Select all of the following characteristics of effective conflict resolution.

• Can increase critical thinking

• Can increase problem solving skills

• Takes time and commitment

• Will work out on its own

Eye contact is considered a form of __________ communication.

• Verbal

• Nonverbal

• Written

• Face-to-face