CX-Test 26SEP

Which of the following carriers are taken into consideration for rebooking customers when handling flight protection?

• The next available Cathay Pacific flight

• Oneworld or CA flight

• Codeshare flight

• Interline flight

• Low-cost airlines flight

If the pax has made the payment through Payment link, CM can not automatically process the EMD, and the excess bag indicator icon $ in the pax record will not be cleared automatically.

Which functionality shall we use to clear $ icon?

• "Add service - XBAG" + 13 digit EMD number

• Revert waiver

• "Waive Excess"+ 13 digits EMD number

• "Use bag receipt" + 13 digit EMD number

How many pieces of spare battery (under 100Wh/2g lithium content) are allowed to be carried on board?

• 10

• 15

• 20

• 25

True or False?

The Cathay Gold member receives one extra piece of bag on any CX flight.

• True

• False

True or False?

The Cathay Diamond member receives 2 extra piece of bag on any CX flight.

• True

• False

Benefits for Cathay Green member...

• Priority online check-in 48 hours in advance

• 24-hour free cancellation

• Extra legroom seat/ EXB redemption

• Ear Asia Miles and Status Points

• Lounge redemption

What is the FIRST ACTION to describe the proper handling of an Instant Redemption Upgrade at the Airport?

1. Check-in agent shall contact the Flight Controller for the seat availability of the higher cabin and check for the mileage balance for the redemption upgrade.

2. Accept the passenger on the original booked segment.

3. Perform Instant Redemption Upgrade by using "Add Miles Upgrade".

4. Check the booked subclass to see if it is eligible for Instant Redemption Upgrade.

5. Collect Excess Baggage Charges if passenger has excess baggage even after redemption upgrade.

• 1

• 2

• 3

• 4

• 5

A passenger has been intercepted at the gate due to having oversized cabin baggage. What is the timeframe to record the bags details in CM to facilitate the load management?

• -15mins

• -60mins

• -40mins

• -25mins

• -33mins

Which CM function should airport team use when transferring passenger to another flight during disruption?

• Available Journey Transfer

• Standby Journey Transfer

• Backup Transfer

• Disruption Transfer

Which of the following groups of passengers need a block seat? (You may choose more than one option)

• CHD without accompanied or linked with other pax

• CX DM/ DM+

• Last sell defect seat

• Staff with CHD