Untitled Quiz

Which of the following sectors does Firstsource provide business process management services in?

• Retail and E-commerce

• Education and Training

• Banking and Financial Services, Customer Services, Telecom and Media, and Healthcare

• Transportation and Logistics

What is outsourcing as defined in the context of Firstsource?

• A practice where companies perform all business processes internally.

• A business practice where companies use external providers to handle

• A method for companies to reduce their workforce without any external assistance.

• A strategy for enhancing in-house employee skills and training.

CEO, CFO ,COO comes under which level of management

• Top level

• Middle level

• Lower level

• Underground level

What is the companies name that my group did a presentation on

Which of the following best describes the contributions of middle-level management?

• Establish long-term goals and oversee significant business decisions.

• Implement strategies, supervise departments, and coach lower-level managers

• Ensure efficient resource management and guide the company to stakeholders.

• Evaluate performance and identify risks.

What is the role of employees in driving innovation at Firstsource?

• They focus solely on administrative tasks.

• They engage in generating creative ideas for process and technology improvements.

• They primarily execute the ideas generated by management without input.

• They limit collaboration to their own departments

Which of the following is NOT a role of employees in driving innovation at Firstsource?

• Generating creative ideas for process improvements.

• Providing valuable feedback to enhance services.

• Collaborating solely within their own department.

• Identifying inefficiencies and suggesting improvements.