Becoming a Better Communicator JROTC LET2

Effective communication is necessary in all areas of life because:

• It helps in building relationships.

• It is not important in professional settings.

• It creates misunderstandings.

• It is only necessary in personal life.

Are good leaders effective communicators?

• Yes

• No

You are a camp counselor. On the first day of summer camp, most of the Cadets stayed up all night. The camp counselors found out, and postponed first aid and water safety training from 8:00 a.m. to 1:00 p.m. so that the Cadets could get some sleep and so that they could reduce one of the elements of communication. One of the Cadets asked you what element they were reducing. What should you tell him?

• The channel

• The feedback

• The message

• The noise

Cadet Chase wrote an essay that was critical of the school cafeteria, but contained suggestions for possible changes. The feedback he got from his fellow students was all positive. However, when he gave it to all of the school's administrators, a lot of them got mad. He told you, “I don't know what went wrong. The feedback I got from the students was great.” What should you tell him was most likely the reason for the difference of opinion?

• He probably didn't include enough research of the student's opinions.

• He probably wrote it with a student audience in mind, and didn't consider how the administration might interpret it.

• He probably should have written an essay that praised the school cafeteria, not criticized it.

• He probably should have sent his message through a different channel, like through the local news.

How does verbal and non-verbal communication affect the communication process?

• Verbal communication is more important than non-verbal communication.

• Non-verbal communication is more important than verbal communication.

• Both verbal and non-verbal communication are equally important.

• Neither verbal nor non-verbal communication affects the communication process.

When communicating with others at work, you should

• not pay attention to the speaker's body language or gestures

• try and do most of the talking

• pay attention to the speaker's language and gestures

• none of the above

For effective communication to occur, you can’t be afraid to admit you didn’t understand someone.

• True

• False

Good communication at work means saying everything on your mind and doing most of the talking.

• True

• False

In the workplace, you will most likely need to be able to effectively communicate with your co-workers, vendors, and customers.

• True

• False

What is the primary purpose of active listening in communication?

• To prepare your response while the other person is speaking.

• To understand the speaker's message and provide feedback.

• To interrupt the speaker with your own ideas.

• To ignore the speaker's non-verbal cues.