PM 220-1102

A technician has been called to resolve an issue with a desktop computer in a training facility. The computer appears to boot properly to the desktop, but applications take five minutes to load. While using the application, pop-up messages and other windows appear on the desktop. Which of the following should be the best NEXT troubleshooting step?

• View running processes in Task Manager

• Disable System Restore

• Remove the computer from the network

• Educate the end user

Answer explanation

Remove the computer from the network The first step after identifying a potential malware infection is to quarantine the system to prevent the unintended spread of the malware.

A system administrator would like to remove the TFTP Client in Windows 10. Which of the following Control Panel options would be the BEST choice for this task?

• Programs and Features

• Services

• Network and Sharing Center

• File Explorer options

Answer explanation

Programs and Features The Programs and Features option of the Control Panel is used to view and manage installed applications, or to enable or disable individual Windows features

A user has noticed a Bluetooth device is currently connected to their tablet, but they don’t recognize the make or model of the connected device. Which of the following would be the FIRST step for troubleshooting this issue?

• Perform an anti-malware scan

• Research installed apps with an app scanner

• Disable the Wi-Fi network

• Remove the Bluetooth device

Answer explanation

Remove the Bluetooth device Before continuing, the most important step is to ensure that the connected device no longer has access to the system. Removing the Bluetooth device from the list of paired devices would be the safest first option.

A user has recently been assigned a new tablet, but each time she tries to read emails the tablet reboots. The user has reinstalled the email client, but the problem continues to occur. Which of the following would be the best NEXT troubleshooting step?

• Replace the battery

• Perform a factory reset

• Run a hardware diagnostic

• Disable Wi-Fi

Answer explanation

Run a hardware diagnostic A new tablet would not commonly exhibit random reboots, so checking the hardware would be a good first step.

A computer technician has been asked to verify a set of new Group Policy settings on computers at a remote site. Which of the following commands should be used to validate the last policy update on the systems?

• Net Use

• SFC

• gpresult

• Netstat

• Tracert

Answer explanation

The gpresult (Group Policy Results) utility will display the policy settings associated with a computer or user.

A system administrator needs to modify the Linux group associated with a file. Which of the following would provide this functionality?

• ps

• df

• chown

• grep

Answer explanation

The Chown (Change Owner) command will modify the owner or group associated with a file system object.

A user has brought their laptop to the help desk because of an issue during startup. The laptop screen remains black when powering on, and no status lights appear on the system. The user is traveling tomorrow to a remote site in another country and needs the laptop while they are on the road. Which of the following would be the best NEXT choice?

• Provide the user with the option to repair, replace, or rent a new system

• Assign the user to the standard seven-day repair agreement

• Replace the external power cable and close the repair ticket

• Recommend the user cancel their travel plans

Answer explanation

Provide the user with the option to repair, replace, or rent a new system Given the short time frame available for repair, it would be useful to provide the customer with some options to allow them to travel internationally with a working laptop. The user can then decide the best way to proceed.

A home user provides numerous online presentations during the day, but the power in their area is not stable and there will often be short power outages. Which of the following would help with this issue?

• Cloud backups

• External storage device

• Battery backup

• Surge suppressor

Answer explanation

A battery backup can provide ongoing backup power with the main power source is unavailable. This is especially useful for areas where power outages may be numerous and ongoing.

A system administrator is planning to upgrade two physical servers in the corporate data center to external cloud-based platforms. Which of the following would provide information on connectivity and the plans for remote site access?

• Change scope

• End-user acceptance

• Backout plan

• Risk analysis

Answer explanation

Change scope: When making a change, the details of the modifications must be well documented as part of the change scope. The change scope would include all of the systems affected by the change, the timeframe for completing the change, and any other important details about the modification.

A system administrator is concerned about the security of devices in the field and would like to encrypt all data on company laptops. Which of these Windows features would provide this functionality?

• EFS

• Domain Services

• WPA3

• BitLocker

Answer explanation

BitLocker is a Windows feature providing full disk encryption of entire volumes. All data stored on a BitLocker-enabled laptop is encrypted by default.