
Customer service quiz
Authored by Libertine72 Libertine72
Life Skills
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the most important factor in customer service?
Having a laugh with customers
Free Give a Ways
Friendliness
Speed
Price
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the acronym CRM stand for?
Customer Review Management
Customer Relationship Management
Client Resource Management
Customer Referral Management
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a customer is upset what should you do first?
Offer a discount
Argue your point
Listen actively and empathise
Ignore them
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a customer is upset what should you do first?
Offer a discount
Argue your point
Listen actively and empathise
Ignore them
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or false It's ok to say "I dont know" to a customer question?
True
False
Answer explanation
'True' If you then go and get the answer for the question
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of these is an example of excellent customer service?
Responding to an
e-mail within 48hrs
Limiting interactions with customers
Sending a hand written thank-you to a customer
Avoiding customer feedback
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If you don't know the answer to a customer question what should you do?
Change the subject
Make up an answer
Say you don't know and offer to find out
Blame another department
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