DHL Career Day Questions Eng

What is our customer service toll-free number?

• 0800 1 333 333

• 0800 1 444 444

• 0800 1 555 555

• 0800 1 666 666

What are the main functions in customer service, except?

• Contact Center

• Customer Care

• Key Account

• Account Executive

What are the current contact channels in customer service, except?

• Call (hotline)

• email

• Live Chat

• Instagram

What is our CS hotline service hour?

• 06:00 - 00:00 (open everyday)

• 06:00 - 00:00 (Monday - Friday)

• 24 hours (open everyday)

• 24 hours (Monday - Friday)

What is the name of the program to equip supervisors with a series of intensive training modules over 12 – 18 months?

• CIM Coaching for Success

• CIM Supervisory Excellence Academy

• CIM Successful 21st Century Manager

• CIM Supervisory Global Excellence

What is the name of the program that gives appreciation to DHL Express employees who collaborate with social organizations to make a difference in the world around them?

• Global Volunteer Day

• GoTeach

• DHL’s Got Heart

• DHL’s Cares

What are the features in Smart Connect that you can use to connect and interact with other employees virtually?

• Smart Grid and Social Wall

• Smart Center and Chat

• Social Grid and Chat

• Social Wall and Chat

As One is a program of appreciation for all DHL Express employees worldwide. What is the theme of As One this year?

• Great Colleagues

• Making a Great Company Better

• Great Place to Work

• Indonesia Unggul

How many sub-departments are there in the IT Department?

• 4

• 3

• 5

• 6

How many FTEs are there in the IT Department?

• 14

• 13

• 15

• 18