GXP Training

What is GXP?

• Guest Expert Performance

• Empower Guest Experience

• Guest Empower Performance

• Digital Guest Experience

Which department can utilize GXP tool

• Front Desk/ AYS

• Housekeeping

• Engineering

• All departments in the hotel

GXP can be used by Marriott Hotels only?

• True

• False

What are the key benefits of GXP?

• Enable associate mobility

• Global Guest Profiles

• Cost Savings

• Seamless Intergrations

What are the key features of GXP?

• Enhanced guest experience / Pre- arrival Planning

• Associate Mobility: Salesforce App provides full functions on mobile device

• Case Management: Allow guest requests to be assigned to the right associate

• Mobile Requests & Chats