GXP Training
Authored by LagunaLangCo_ Learning
Hospitality and Catering
Professional Development
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is GXP?
Guest Expert Performance
Empower Guest Experience
Guest Empower Performance
Digital Guest Experience
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which department can utilize GXP tool
Front Desk/ AYS
Housekeeping
Engineering
All departments in the hotel
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
GXP can be used by Marriott Hotels only?
True
False
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the key benefits of GXP?
Enable associate mobility
Global Guest Profiles
Cost Savings
Seamless Intergrations
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the key features of GXP?
Enhanced guest experience / Pre- arrival Planning
Associate Mobility: Salesforce App provides full functions on mobile device
Case Management: Allow guest requests to be assigned to the right associate
Mobile Requests & Chats
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