Housekeeping Staffing and Scheduling Quiz

What does FOH stand for in the context of hospitality?

• Facility of Housekeeping

• Floor of Hospitality

• Function of Hotel

• Front of House

Which of the following is NOT a part of the back of house?

• Marketing

• Dining Room

• Human Resources

• Finance

What is the primary role of the Executive Housekeeper?

• Manage guest relations

• Oversee housekeeping operations

• Handle financial accounts

• Coordinate marketing strategies

What type of room typically charges the highest rate?

• Standard Room

• Superior Room

• Suite

• Deluxe Room

What is the purpose of a cleaning frequency schedule?

• To define performance standards

• To establish cleaning and maintenance frequency

• To categorize guestroom types

• To list all employees

Which of the following is a disadvantage of part-time workers?

• Increased supervision

• More training required

• Less reliable

• Higher costs

What does the staffing matrix show?

• Guestroom occupancy rates

• All employees in the housekeeping department

• Employee salaries

• Cleaning inventory lists

What is a key benefit of a four-day work week?

• Higher operational costs

• More leisure time for employees

• Increased employee turnover

• Less time for cleaning

What is the main focus of performance standards in housekeeping?

• Guest satisfaction

• Employee training

• Defining cleanliness levels

• Scheduling shifts

Which area is included in the front of house?

• Laundry rooms

• Staff prayer rooms

• Guest corridors

• Service corridors