Industry 4.0 Safety Pre-Quiz

Working together respectfully and effectively demonstrates good _________.

• Independence

• Resources

• Communication

• Philosophies

Who is responsible when effective communication cannot be established?

• The sending party

• The receiving party

• Both parties

• External noises

A manager is attempting to communicate a new production process, but no one seems to understand the procedure. Which of the following responses is more likely to improve communication?

• The manager should repeat the information in a louder voice.

• The manager should try to express the information differently.

• Management should abandon the process change.

• A manager with better speaking skills should explain the information.

Which of the following is an example of an encoded communication?

• Messages that require a special key to decode.

• Information that is classified top secret.

• An idea that has been converted to words or images.

• Data that is safely stored on a password-protected computer.

Where does communication begin?

• In the Receiver's mind.

• As a Sender's idea.

• As an abstract concept that requires encoding.

• During the transfer of information.

Which of the following is a valid limitation on the encoding of information?

• The importance of the idea.

• The bias of the Sending party.

• The capabilities of the Receiving parties.

• There are no valid limitations.

__________ is considered a universal language for communication.

• a. Morse code

• b. Esperanto

• c. Sign language

• d. Mathematics

Making assumptions about feelings, opinions, or motivations is a type of __________ that can hinder effective communication.

• a. Barrier

• b. Misunderstanding

• c. Distortion

• d. Filter

When creating a written message, always be sure to include the who, what, where, __________, and why information to ensure effective communication.

• Cost

• when

• Will

• If

When preparing a message, information accuracy can be improved during the __________ process.

• Editing

• Censoring

• Organizing

• Construction