
Effective Troubleshooting Practices

Interactive Video
•
Computers, Professional Development, Life Skills
•
9th - 12th Grade
•
Hard

Aiden Montgomery
FREE Resource
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is it important to avoid using technical jargon when communicating with non-technical users?
It speeds up the troubleshooting process.
It helps in building a personal connection.
It makes the conversation more interesting.
It ensures the user understands the problem.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How does a positive attitude affect the troubleshooting process?
It makes the user feel more comfortable.
It guarantees a quick solution.
It reduces the need for documentation.
It allows for more technical jargon to be used.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a common bad habit in the industry when dealing with user issues?
Ignoring user feedback.
Interrupting users while they explain their problems.
Using too much technical jargon.
Not documenting the process.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the benefit of actively listening to a user during troubleshooting?
It impresses the user with your knowledge.
It reduces the need for follow-up questions.
It helps in gathering more accurate information.
It allows you to solve the problem faster.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is it important to repeat back what the user has told you?
To confuse the user.
To avoid asking questions.
To show that you were listening.
To speed up the process.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you do if the problem seems to have an obvious solution?
Immediately implement the solution.
Ask clarifying questions to ensure understanding.
Document the solution without user input.
Ignore the user's input.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a key step in the troubleshooting process?
Skipping documentation.
Using technical jargon.
Gathering information through clarifying questions.
Ignoring user feedback.
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