Emergency Response and 911 Protocols

The video discusses the importance of prioritizing emergency calls based on the danger to human life. Dispatcher Larry Henderson explains the five priority levels, from immediate threats to non-urgent matters. The video emphasizes efficient resource management and alternative handling for non-emergency calls. It highlights the importance of clear communication with the public and the challenges faced by 911 call centers in managing a high volume of calls.

Why is it crucial for citizens to see police officers immediately during emergencies?

• To reduce the workload of dispatchers

• To increase the number of arrests

• To prevent traffic congestion

• To ensure public safety and trust

What is the main factor considered when prioritizing emergency calls?

• The time of day the call is received

• The location of the incident

• The number of officers available

• The potential danger to human life

How quickly are priority 20 calls dispatched?

• Immediately upon receipt

• Within two minutes of receipt

• Within five minutes of receipt

• Within ten minutes of receipt

What is a priority 30 call typically related to?

• Possible danger to human life

• Immediate danger to human life

• Customer service reasons or evidence collection

• Non-emergency inquiries

What happens when all officers are occupied with higher priority calls?

• Lower priority calls are ignored

• Calls are transferred to another department

• Lower priority calls are delayed

• More officers are called in

What is an alternatively handled call?

• A call that is prioritized over others

• A call that is resolved without dispatching officers

• A call that is handled by another department

• A call that is ignored

Why is it important for call takers to ask many questions?

• To delay the response time

• To reduce the number of calls

• To ensure accurate and effective response

• To confuse the caller

What should a caller do if they feel the response is taking too long?

• Contact a different emergency service

• Hang up and call later

• Call 911 again to check the status

• Visit the police station

Approximately how many 911 calls did the call center receive last year?

• Over one million

• About 500,000

• Almost 792,000

• Less than 300,000

What is the key message regarding the use of 911?

• Use it for any type of inquiry

• Only use it for immediate dangers to human life

• Call frequently to ensure a quick response

• Use it to report non-emergency situations