Hotel Receptionist Scenarios

Leila, a receptionist from Hong Kong, works in a busy London hotel. She checks in guests attending a conference and those on holiday, handling their inquiries and providing room keys. The video showcases her interactions with guests, highlighting the differences between business and leisure travelers.

Where is Leila originally from?

• New York

• Hong Kong

• Paris

• London

What is the purpose of Richard Turville's visit to the hotel?

• Conference

• Shopping

• Vacation

• Family visit

What does the receptionist ask for after confirming the guest's name?

• Credit card

• Passport

• Phone number

• Email address

What is the address of Richard Turville?

• 11 Stanley Park, Cambridge Wells

• 12th Rupaster, Bordeaux

• 221B Baker Street, London

• 10 Downing Street, London

How many nights is Fabienne Leclaire staying at the hotel?

• Three nights

• Two nights

• Four nights

• One night

What is Fabienne Leclaire's reason for visiting the hotel?

• Medical treatment

• Family visit

• Holiday

• Business

What is the surname of the guest from France?

• Johnson

• Smith

• Leclaire

• Turville

What does the receptionist provide to the guests after check-in?

• Room key

• Welcome drink

• Tour guide

• Map of the city

What is the location of the breakfast area in the hotel?

• In the lobby

• Next to the pool

• In the restaurant

• On the rooftop

What is the first thing the receptionist says to a guest in the morning?

• Welcome

• How can I help you?

• Have a nice day

• Good morning