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Effective Workplace Communication Quiz

Authored by Alice Ferrier

Special Education

11th Grade

Used 1+ times

Effective Workplace Communication Quiz
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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary purpose of communication in the workplace?

To establish authority

To share information and ideas

To entertain colleagues

To avoid conflict

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of non-verbal communication?

Sending an email

Nodding in agreement

Writing a report

Making a phone call

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first step in resolving a workplace conflict?

Ignoring the issue

Identifying the source of the conflict

Blaming the other party

Escalating the issue to management

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which type of communication is most effective for conveying complex information?

Verbal communication

Written communication

Non-verbal communication

Visual communication

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is constructive criticism?

Criticism that is meant to belittle someone

Feedback that is intended to help improve performance

Criticism that is vague and unhelpful

Feedback that is only positive

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a barrier to effective communication?

Active listening

Clear language

Noise and distractions

Open body language

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the role of active listening in communication?

To prepare your response while the other person is speaking

To fully understand the speaker's message

To interrupt the speaker with your own ideas

To agree with everything the speaker says

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