Effective Workplace Communication Quiz

What is the primary purpose of communication in the workplace?

• To establish authority

• To share information and ideas

• To entertain colleagues

• To avoid conflict

Which of the following is an example of non-verbal communication?

• Sending an email

• Nodding in agreement

• Writing a report

• Making a phone call

What is the first step in resolving a workplace conflict?

• Ignoring the issue

• Identifying the source of the conflict

• Blaming the other party

• Escalating the issue to management

Which type of communication is most effective for conveying complex information?

• Verbal communication

• Written communication

• Non-verbal communication

• Visual communication

What is constructive criticism?

• Criticism that is meant to belittle someone

• Feedback that is intended to help improve performance

• Criticism that is vague and unhelpful

• Feedback that is only positive

Which of the following is a barrier to effective communication?

• Active listening

• Clear language

• Noise and distractions

• Open body language

What is the role of active listening in communication?

• To prepare your response while the other person is speaking

• To fully understand the speaker's message

• To interrupt the speaker with your own ideas

• To agree with everything the speaker says

Which of the following is an example of assertive communication?

• "I feel that my contributions are not being recognised."

• "You never listen to me!"

• "I don't care what you think."

• "Whatever you say is fine."

What is the benefit of using open-ended questions in communication?

• They limit the response to 'yes' or 'no'

• They encourage detailed responses

• They make the conversation shorter

• They confuse the listener

Which of the following is a key component of effective feedback?

• General statements

• Specific examples

• Personal attacks

• Vague suggestions