Email Communication and Problem Solving

Kayla is frustrated with her inability to send an email containing a large video file. She seeks help from Susie, who suggests sending a link instead of the video. As time runs out, Susie offers to complete the task for Kayla, demonstrating problem-solving and collaboration under time pressure.

What is Kayla's main issue with the email?

• She can't find the send button.

• The email address is incorrect.

• The video in the email is too large.

• Her computer is not connected to the internet.

What solution does Susie suggest for sending the email?

• Use a different email service.

• Send a link to the video instead.

• Compress the video file.

• Remove the video from the email.

Why does Kayla ask Susie to send the email for her?

• Kayla is running late for an appointment.

• Kayla's computer has crashed.

• Kayla is not confident in using the computer.

• Kayla wants to learn how to do it herself.

What time does Kayla realize she is late?

• 12:00

• 11:00

• 10:00

• 9:00

How does Susie respond to Kayla's request for help?

• She suggests asking someone else.

• She agrees to help immediately.

• She asks Kayla to try again herself.

• She refuses to help.