Communication and Health Literacy Quiz

What is the act of sharing a message, thought, or idea so that it is accurately received or understood?

• Feedback

• Communication

• Listening

• Body Language

Which term describes the response of an audience to a message?

• Feedback

• Communication

• Listening

• Triage

What is considered the most vital skill for understanding a message, despite being the most neglected?

• Body Language

• Listening

• Feedback

• Etiquette

What term is used for communication that occurs through conscious or unconscious gestures or movements?

• Communication

• Feedback

• Body Language

• Triage

What is a file that contains documents describing a specific patient's medical history and care within one healthcare organization?

• Medical Documentation

• Electronic Health Record

• Medical Record

• Explanation of Benefits

What are written reports of observable, measurable, and reproducible findings from examination supporting laboratory or diagnostic tests?

• Medical Record

• Medical Documentation

• Claims Process

• Health Literacy

What term refers to the code of polite behavior among members of a profession or group?

• Etiquette

• Triage

• Feedback

• Communication

What is the evaluation process in which a group of patients is sorted according to the urgency of their need for care?

• Health Literacy

• Triage

• Claims Process

• Copay

What is a person's ability to obtain and understand health-related information and make informed decisions using that information?

• Health Literacy

• Medical Documentation

• Explanation of Benefits

• Electronic Health Record

What are medical documents that contain all clinicians involved in a patient's care and can be managed across more than one healthcare organization?

• Medical Record

• Electronic Health Record

• Claims Process

• Explanation of Benefits