Motor Claims Training Re-Cap

How Many Levels of Cover are there under the new NRMA Purple (EPD) PDS?

• 7

• 3

• 5

• 4

If our insured is not at fault for an incident and provides us with a full name and REGO for the Other Party, can we waive the excess at lodgement?

• Yes - we can apply NAF benefits

• No - we need more information

What are the 3 additional options our insured can add to their comprehensive policy?

• They Cannot add any options

• Baby Capsules / Child Seats, Hire car, Any Repairer Option

• 1. Any Repairer Option, Towing, Hire car,

• 1. Excess free glass / Windscreen cover, Hire car, Any Repairer Option

The incident description should always begin with our insured's vehicle ........

Information on lodging and managing potential Fraud Claims can be found in which KA article?

• Identifying and Managing Fraud in Claims

• Property Fraud

• F&I Claim Indicator

How many points of ID do we need to take on an inbound call from a customer wanting to lodge a claim before we disclose policy information?

• 3

• 5

• 1

• 0

Which glaziers are partnered with IAG?

• Best Windscreens, Windscreens O'Briens, Instant Windscreens

• Windscreens O'Briens, Instant Windscreens, Novus Glass

Which 3 benefits are part of using our partner repairer network? (Multiple Answers)

• Lifetime Repair guarantee

• Free Courtesy car whilst your vehicle is repaired

• Free Taxi to the value of $50 for when you pick up and drop off your vehicle

• Free wash and vacuum after repairs

What is the code for sending a tow authority to a tow provider to arrange the tow?

• RQ11

• RK04

• RQ04

• R004

What is considered a long distance tow?

• A tow over 250km

• A tow over 500km

• A tow under 250km

• A tow over 50km