LO.2.Assess own work(Review)

What do quality standards ensure in ICT?

• Reduced customer satisfaction

• Increased variability

• Consistency and reliability

• Increased costs

What is the purpose of Standard Operating Procedures (SOPs)?

• To ensure processes are followed consistently

• To increase errors in tasks

• To eliminate documentation

• To provide vague instructions

Which type of documentation helps track quality issues and prevent recurrence?

• Quality Control Checklists

• Corrective and Preventive Action (CAPA) Reports

• Inspection and Testing Reports

• Customer Feedback Forms

What is the main benefit of adhering to quality standards?

• Increased rework

• Higher customer dissatisfaction

• Improved productivity

• More complex processes

What do Non-Conformance Reports (NCR) document?

• Employee training records

• Customer satisfaction scores

• Successful quality checks

• Instances of quality failures

How do Quality Audits help organizations?

• By reducing documentation

• By ignoring quality issues

• By verifying compliance with quality standards

• By increasing inconsistencies

What is the purpose of Customer Feedback Forms?

• To outline quality standards

• To gather insights on customer satisfaction

• To collect employee performance data

• To document internal processes

What is a key aspect of Work Instructions?

• They are not necessary for quality

• They are only for management use

• They provide detailed, step-by-step guides

• They are informal guidelines

What is the importance of checking completed work against standards?

• To avoid using documentation

• To verify adherence to quality levels

• To increase the likelihood of errors

• To ensure tasks are completed inconsistently

Which of the following is NOT a type of documentation related to quality?

• Quality Assurance Manuals

• Inspection and Testing Reports

• Training Records

• Sales Reports