Creative Thinking and Problem Solving

Hashim Hair Salon … to generate innovative ideas to solve business problems.

• allowed the CEO

• applied conventional thinking

• applied routine thinking

• used creative thinking

A technique used by Mnwabisi to determine the forces that are for and against a decision.

• delphi

• force field analysis

• forced combination

• SCAMPER

The marketing manager allowed small groups to silently come up with ideas on their own. This is known as …

• brainstorming.

• empty chair technique.

• nominal group technique.

• routine thinking.

Shaun Murphy the CEO of Lawyers Inc. used the … process to find solutions to difficult issues.

• decision making

• mind mapping

• non-conventional thinking

• problem solving

A benefit of creative thinking is that …

• it improves motivation amongst staff members.

• it is often done by a member of senior management.

• problems can be solved by a team.

• the problem solving process is evaluated.

The new general manager used the … as a problem-solving technique when a panel of experts was requested to complete a set of questionnaires to solve a complex problem.

• brainstorming

• delphi technique

• nominal group technique

• SCAMPER

Nonhlanhla used the … process of choosing the best solution from alternatives.

• conventional thinking

• decision making

• non-conventional thinking

• problem solving

The PR manager used … to find a solution for a specific problem by gathering a list of ideas spontaneously.

• forced combinations

• brainstorming

• nominal group technique

• routine thinking

The problem-solving cycle starts with …

• allocating resources.

• defining the problem.

• identifying the problem.

• formulating a strategy