Week 4 - The nature of hospitality service products

Week 4 - The nature of hospitality service products

University

15 Qs

quiz-placeholder

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Week 4 - The nature of hospitality service products

Week 4 - The nature of hospitality service products

Assessment

Quiz

Hospitality and Catering

University

Practice Problem

Hard

Created by

Firas Halawani

Used 2+ times

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Hospitality businesses provide products that have both tangible and intangible elements on a daily basis as they form the backbone of what the industry is about.

True

False

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which one of the following is not an intangible product?

Staff skill levels / job skills

Reputation

Customer service

Spa facility

3.

FILL IN THE BLANK QUESTION

1 min • 1 pt

...................................refers to the fact that if the service product is not produced and consumed at a given point in time then the opportunity to sell that service product is lost and cannot be regained.

4.

OPEN ENDED QUESTION

5 mins • 1 pt

List 4 internal factors and discuss 1 with example

Evaluate responses using AI:

OFF

5.

OPEN ENDED QUESTION

5 mins • 1 pt

List 4 external factors and discuss 1 using examples

Evaluate responses using AI:

OFF

6.

OPEN ENDED QUESTION

5 mins • 1 pt

List 5 trends in the hospitality industry

Evaluate responses using AI:

OFF

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Hospitality has several unique characteristics that affect the delivery of service products, which one is not a characteristic of hospitality?

Multiplier effect

Variability

Perishability
Intangibility

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