Letter of Co

What is the tone used in a Complaint Letter?

• 
  Friendly and Warm

• cool and polite

• caring and concerned

• Polite and formal

To get the receiver of your letter to take action, you must...

• insult their names

• 
  

  threaten to tell their boss

  
  

• state only facts and give suggestions for improvement

• use coarse and vulgar language

You may write a Complaint Letter in a situation where...

• a teacher scolds you for not doing your homework

• your meal was overcharged (but later refunded)

• you trip on the uneven grass while walking in the park

• your meal was overcharged (and there was no refund)

You may begin a complaint letter with...

• 
  "Hi Manager"

• 
  "Dear Sir/Madam"

• "To Whom it May Concern"

• "Hi Mr Lim"

When recounting a bad experience, we use ________ tense in our writing.

• past

• simple

• present

• future

In a complaint letter, we may end with a closing such as...

• Yours

• Yours truly

• Yours regards

• Yours Sincerely

How do you begin writing a complaint letter?

• 
  Begin with a quotation

• Begin with descriptions of the place

• Begin with a genuine compliment

• Begin with details of what happened

Which writing technique is most applicable for writing a letter of complaint?

• 
  Hyperbole (using exaggerations)

• Persuasive Language (support your views with facts)

• Descriptive Language (using the 5 senses)

• 
  Argumentative Language (be very firm about what you want)

In your opinion, what does a complaint letter NOT do for you?

• 
  Get someone fired

• exchange your item

• get you a refund

• 
  Get a form of compensation (voucher)

Which one of the options would get a reader to take your complaint seriously?

• Vivid (clear) descriptions of what happened

• When your accusations are personal

• When you show that you are on their side

• When you say that you are sorry