Chapter 2 - Types of Communication and Language

_______ is a process through which you send messages to and receive feedback from others.

• sender

• communication

• nonverbal communication

• communication model

Hearing is passive and involuntary, while active _____ is intentional and requires effort.

• communication

• hearing

• listening

• nonverbal communication

This type of communication uses body movements, gestures, and facial expressions.

• nonverbal

• verbal

• sign language

• communication model

Which of the following is an example of nonverbal communication in a business setting?

• Speaking

• Writing

• Facial expressions

• Listening

Why is active listening important in business communication?

• To show off your listening skills

• To understand the speaker's message accurately

• To interrupt the speaker

• To dominate the conversation

Which form of communication enables people in the business organization to communicate with each other at the same level?

• Downward communication

• Horizontal communication

• Internal communication

• Upward communication

In a business meeting, what is an example of active listening?

• Listening close and taking good notes

• Skimming the outline carefully

• Moving around while others speak

• Focusing on main ideas being communicated and responding with full attention

The Chief Excecutive Officer (CEO) holds a meeting with mid-level and lower level managers to cover the previous year’s performance numbers and discuss next year’s goals. What type of business communication is presented?

• Horizontal Business Communication

• Lateral Communication

• Internal Business Communication

• Downward Communication

A member of the marketing team discusses modifying an ad campaign’s design with a web designer on the technology team. What type of business communication is this an example of?

• Lateral Communication

• External Communication

• Internal Communication

• Downward Communication

How we sit, stand, and use facial expressions all send nonverbal messages.

• True

• False