
IT Professional Problem-Solving Skills

Interactive Video
•
Professional Development, Life Skills, Business
•
9th - 12th Grade
•
Hard

Liam Anderson
FREE Resource
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you consider when choosing your attire for an IT job?
The latest fashion trends
Your personal style
The organization's dress code
The weather
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should you address someone with a professional title?
By a nickname
By their first name
By their last name only
Using their professional title
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a key role of an IT professional when solving problems?
To educate the end user
To ignore the problem
To create conflict
To pass judgment
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be your priority when working on a problem for someone?
Texting other people
Taking phone calls
The client's issue
Checking social media
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a good practice to minimize stress during technical issues?
Ignoring the client's concerns
Having a conversation about resolution
Contributing to stress
Avoiding the problem
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should you handle background noise during a phone call?
Use a speakerphone
Ignore it
Minimize it
Increase it
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you avoid doing with work-related problems?
Solving them quickly
Keeping them private
Discussing them on social media
Reporting them to management
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