N5 Admin Theory

Can you arrange the correct security procedures under the correct headings?

Groups:

(a) People/staff

,

(b) Property

,

(c) Information

• Install anti-virus

• Make files read-only

• Monitor CCTV

• Change passwords regularly

• Install CCTV

• Regularly back up data

• Have an intercom

• Lock doors and windows

• Mark equipment with UV pens

• Ensure uniform is worn

• Have swipe cards

• Have access rights on files

• Check ID badges

• Set alarms in office

• Have a reception desk

From what you can remember in regards to the GDPR, which of the following are principles?

• Users have the right to be informed about how their data is stored

• The right to access data

• The right to erasure of data

• All of these

Communication is a ​ (a)   and not a ​ (b)  

• skill
• quality

Which of the following examples are skills and which are qualities of the Admin Assistant?

Groups:

(a) Skills

,

(b) Qualities

• Professional

• Numeracy

• Approachable

• Communication

• Patient

• Problem-Solving

• Organisation

• ICT

Allowing customers to return to store with their purchase for any advice or help is an example of what?

• After Sales Service

• Training staff

• Mission Statement

• Complaints Procedure

Which of the following is a benefit of having good customer service?

• More Complaints

• Fewer Complaints

• Loss of competitive edge

• Unmotivated employees

What has a face but no head?

• Coin

• Clock

• Bow

• Cat

The more you take the more you leave behind. What am I?

• Promises

• Footsteps

• Breath

• Heartbeat

List as many duties of the Admin Assistant...

Which of the following is an impact of poor customer service?

• More complaints

• Fall in market share

• Poor reputation

• All