Receptionist Quiz

What is a recessionist primarily responsible for?

• Conducting interviews

• Managing finances

• Receiving and assisting visitors

• Training new employees

Which quality is NOT mentioned as important for a good receptionist?

• Expertise in accounting

• Knowledge of the organization

• Good appearance

• Ability to concentrate

What should a receptionist be when attending to visitors?

• Busy and distracted

• Indifferent and quiet

• Friendly and attentive

• Rude and dismissive

What is the purpose of a visitors book?

• To record all visitors to the organization

• To record telephone messages

• To manage office supplies

• To track employee attendance

What does a telephone message pad help a receptionist do?

• Record visitors' details

• Schedule appointments

• Manage office inventory

• Record telephone messages for absent officers

What is a business card used for?

• To track employee performance

• To identify oneself and the organization

• To manage office supplies

• To record visitor appointments

What information does a telephone directory provide?

• Office supply inventory

• Visitor appointments

• Names and addresses of telephone subscribers

• Daily activities of the organization

What does a diary help a receptionist keep track of?

• Visitor complaints

• Daily activities and appointments

• Employee schedules

• Office maintenance tasks

What is the role of a receptionist in maintaining confidentiality?

• To share information freely

• To maintain privacy of visitor information

• To disclose all office matters

• To ignore visitor requests

Which document helps a receptionist determine where to direct a visitor?

• Diary

• Visitors book

• Request form

• Telephone message pad