KUIS - OFFERING HELP

Which sentence is an example of offering help?

• A. I have my own plans.

• B. Can I help you with that?

• C. This is a nice day.

• D. What time is it?

• E. I don't need any help.

Answer explanation

The sentence "Can I help you with that?" (B) directly offers assistance, making it the clear example of offering help. The other options either decline help or are unrelated to offering assistance.

Ronaldo : Sir, would you like me to close the window for you?

Mr. Adi : Yes, please. It’s very cold inside.

The underlined sentence express:

• A. Asking help

• B. Offering help

• C. Refusing something

• D. Accepting an offer

• E. Suggestion

Answer explanation

The underlined sentence "would you like me to close the window for you?" indicates Ronaldo is offering assistance to Mr. Adi, making choice B, 'Offering help', the correct answer.

Ela : Mom, do you need some help? You look so busy this morning.
Mom : Of course, dear. I need another pair of hands to wash the dish.

The underlined sentence expresses …….

• A. Apologizing

• B. Looking for something

• C. Refusing help

• D. Offering help

• E. Accepting help

Answer explanation

The underlined sentence "Of course, dear" indicates that Mom is accepting Ela's offer for help. This shows she is willing to receive assistance with washing the dishes, making option E the correct choice.

Which sentences show someone asking for help? (Choose three)

1. 1. Could you help me with this project?

2. 2. I’ll handle it myself.

3. 3. Can you assist me with these boxes?

4. 4. Would you mind giving me a hand?

5. 5. I’m fine on my own.

• A. 1, 2, 3

• B. 1, 3, 4

• C. 2, 3, 4

• D. 1, 4, 5

• E. 2, 4, 5

Answer explanation

Sentences 1, 3, and 4 clearly ask for help. Sentence 1 requests assistance with a project, sentence 3 asks for help with boxes, and sentence 4 seeks a hand. Options 2 and 5 indicate self-sufficiency, not requests for help.

When someone asks for help, how can you respond positively? (Choose three)

1. 1. "Sure, what do you need?"

2. 2. "No way!"

3. 3. "Let me know how I can assist."

4. 4. "I'm happy to help."

5. 5. "Why should I help you?"

• A. 1, 3, 5

• B. 3, 4, 5

• C. 2, 3, 4

• D. 1, 2, 3

• E. 1, 3, 4

Answer explanation

The positive responses are 1, 3, and 4. They express willingness to help, while options 2 and 5 are negative and dismissive. Therefore, the correct choice is E: 1, 3, 4.

Which of the following are appropriate ways to offer help to a guest? (Choose three)

1. 1. "Can I assist you with your bags?"

2."Do you need any guidance around the hotel?"

3."I can't help you right now."

4."Would you like me to bring your breakfast to your room?"

5."Why don't you do it yourself?"

• A. 1, 2, 3

• B. 1, 2, 4

• C. 2, 3, 4

• D. 2, 4, 5

• E. 3, 4, 5

Answer explanation

The appropriate ways to offer help are: 1. "Can I assist you with your bags?", 2. "Do you need any guidance around the hotel?", and 4. "Would you like me to bring your breakfast to your room?". Thus, the correct choice is B.

When a guest looks lost in the lobby, what are the best responses to offer assistance? (Choose three)

1. 1."Find your own way."

2. 2."Can I help you find something?"

3. 3."Would you like directions to your room?"

4. 4."What do you need assistance with?"

5. 5."I'm not responsible for helping."

• A. 1, 2, 3

• B. 2, 3, 4

• C. 3, 4, 5

• D. 2, 3, 5

• E. 1, 3, 5

Answer explanation

The best responses to assist a lost guest are 2, 3, and 4. These options show willingness to help and provide specific assistance, while options 1 and 5 are dismissive and unhelpful.

"Do you agree that offering assistance to a guest is an essential part of hospitality?"

• A. Setuju

• B. Tidak Setuju

"Should a hotel staff member always wait for a guest to ask for help before offering it?"

• A. Setuju

• B. Tidak Setuju

"Do you agree that asking for help is a sign of weakness?"

• A. Setuju

• B. Tidak setuju