B-Tec Hardware Level 3 Y2 (Unit 14 A1-B3)

The IT service life cycle can be applied to various project management methodologies. Which of the following is NOT a commonly used methodology?

• PRINCE2

• Agile

• RAD

• Waterfall

• Scrum

What is the first phase of the IT service life cycle?

• Service delivery design

• Service management

• Service identification

• Service transition

Which of the following is NOT a key benefit of effective application of the IT service life cycle?

• Reduced operational costs

• Increased complexity

• Improved data integrity

• Adherence to standards

Who is typically responsible for the technical aspects of implementing IT services?

• Project managers

• Architects

• Developers

• Service desk personnel

How do an organization's priorities impact its IT service delivery requirements?

• They have no impact.

• They determine the level of IT support needed.

• They dictate the choice of hardware and software.

• They influence the IT budget.

Which organizational function would primarily require IT services for data analysis and reporting?

• Marketing and sales

• Customer relations

• Resource management

• Support and financial

When defining an organization's IT service delivery requirements, which of the following should be considered?

• The organization's goals and objectives

• The IT budget

• The number of employees

• The location of the organization's headquarters

What type of diagram can be used to represent the flow of information and data within an organization?

• Functional chart

• Data flow diagram

• Building/floor plan

• Network diagram

Which of the following is NOT a contextual factor that affects the needs of an organization?

• Technology developments

• Employee morale

• Legal considerations

• Scalability

An IT service catalogue should include:

• Service name and description only

• Service name, description, and technology requirements

• Service name, description, data requirements, and technology requirements

• Service name, description, data requirements, technology requirements, and cost