What is the primary function of an office administrator?

• Designing marketing materials

• Managing office operations and supporting staff

• Conducting financial audits

• Developing software applications

Which of the following is an essential skill for an office administrator?

• Graphic design

• Data analysis

• Communication and interpersonal skills

• Web development

What is a common tool used for scheduling and managing appointments?

• Spreadsheet software

• Word processing software

• Calendar applications

• Presentation software

Which of the following best describes a 'memo'?

• A formal report

• A short, informal message used for internal communication

• A legal document

• A financial statement

What is the purpose of a filing system?

• To organize office supplies

• To keep documents secure

• To facilitate easy retrieval of information

• To reduce paper usage

Which software is best for creating presentations?

• Microsoft Excel

• Microsoft Word

• Microsoft PowerPoint

• Microsoft Access

What is the importance of keeping an accurate budget in the office?

• To track personal expenses

• To plan and control financial resources effectively

• To create invoices

• To file taxes

Which of the following is a key aspect of time management?

• Procrastination

• Setting priorities

• Avoiding deadlines

• Multitasking without a plan

When organizing files, which method is commonly used?

• Random order

• Chronological order

• By department or project

• Alphabetical order

Which of the following actions shows good customer service?

• Ignoring customer complaints

• Responding promptly and courteously

• Transferring calls without explanation

• Providing vague answers