Professional Communications Final Exam Review

The definition of communication is …

• Process of using words, sounds, signs, or actions to exchange information.

• Reading your notes about different communication styles.

• Writing an email to your supervisor regarding new ideas.

• Speaking to a group of peers and teachers.

The purpose of a message that provides information is to _____.

• Persuade

• Inform

• Instruct

• Respond

How the message is transmitted is the _____.

• Channel

• Sender

• Translation

• Decoding

Personal space is an aspect of______.

• Etiquette

• Informal communication

• Formal communication

• Nonverbal communication

Paralanguage is _______.

• Nonverbal messages sent through gestures, facial expressions, posture, and other body actions.

• The environment or setting in which something occurs or is communicated.

• Speaking words to communicate for example tone, volume, pitch, or rate.

• The attitude projected with the tone and pitch of a speaker’s voice

A_______, whether it is sending or receiving, prevents communication.

• Transmission

• Barrier

• Channel

• Interruption

References for job applications can given by all of the following except:

• Teachers

• Work colleagues

• Previous supervisor

• Family members

The translation of a message into terms that the receiver can understand is

• Feedback

• Encoding

• Decoding

• Rhetoric

The incorporation of written, verbal, visual, and digital communication to provide factual information that is usable in the workplace is

• Professional communication

• Verbal communication

• Informal communication

• Public communication

Using poor grammar or spelling in a message is an example of

• A sending barrier

• A receiving barrier

• Feedback

• Encoding