What is the primary goal of the "Empathize" phase in Design Thinking?

• A) Develop a prototype
• B) Understand users and their needs
• C) Implement the solution
• D) Analyze data

Which of the following methods is used to gather insights directly from users?

• A) Field Observation
• B) SWOT Analysis
• C) Fishbone Diagram
• D) Brainstorming

What is the main purpose of a Deep User Interview?

• A) Collecting quantitative data
• B) Creating a project plan
• C) Gaining detailed insights into user experiences and motivations
• D) Establishing a budget

Which tool helps in visualizing the user's experience over time with a product or service?

• A) Empathy Map
• B) User Journey Map
• C) Wireframe
• D) Gantt Chart

In a User Journey Map, what do "touchpoints" refer to?

• A) Moments when the user interacts with the product or service
• B) Points where the project deadline is adjusted
• C) User groups that are segmented for research
• D) Areas where data is collected for analysis

An Empathy Map typically includes which of the following sections?

• A) SWOT, Needs, and Deliverables
• B) See, Say, Do, Feel
• C) Plan, Execute, Review
• D) Prototype, Test, Implement

What is the purpose of Field Observation in the Empathize phase?

• A) To understand user behavior in their natural environment
• B) To create a project schedule
• C) To evaluate the success of a product launch
• D) To implement a new feature

Which tool helps in identifying the core needs and motivations of users?

• A) User Persona
• B) Kanban Board
• C) Gantt Chart
• D) Fishbone Diagram

What is the main focus of Need Finding?

• A) Identifying the technology needed for the project
• B) Understanding user needs and underlying motivations
• C) Setting up project deadlines
• D) Allocating project resources

Which of the following is NOT a method used in the "Empathize" phase?

• A) Empathy Map
• B) User Persona Development
• C) Stakeholder Analysis
• D) SWOT Analysis